Oct 31, 2010
Unit 12: Reflection Composing Assignment
1 ) The key ideas and subject areas in this program that have helped me a more robust candidate to keep in the business community would be what I have learned from the units coping with:
Diversity, Buyer Behavior, Consumer Loyalty, and Exceptional Support:
I've learned that customer comments, good or bad should always be considered, addressed and handled properly. Comments provides insight to the thought process with the customer and it could help to improve not only the customer service department but the merchandise as well. The achievements of a company relies upon the customer. Relationship Building and Solving Client Problems:
Pleased customers will stay customers till there is a better option agreed to them. Devoted customers set up an emotional connection with a small business and/or firm. Their loyalty is determined by their experience of the products plus the service. Customer satisfaction is what a company or business provides; client loyalty may be the result of the service.
Extraordinary approaches to customer service should be to go beyond the customer's satisfaction, and make every try to surpass the customer's expectations every time. A firm earns consumer loyalty by molding the shopping experience to the requirements of the buyer. Customers usually tend to patronize businesses that fun with them in a positive, significant, personal way. Many companies present their customers loyalty programs just like; reward programs. This method can ensure an organization keeps their current consumer bottom and entices possible new customers.
The Impact of Communication Models on Consumer Services:
An enterprise cannot afford to reduce customers due to a lack of customer support, but many do. Customers keep in mind how they will be treated and pass the phrase along, advantages or disadvantages. Once a buyer has been treated poorly they are really likely to not return to purchase from that organization again, possibly...
References: Pattie Gibson-Odgers, The World of Customer Service, (2d ed. 2008).